We are seeking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment. As an Account Manager, you will represent Optasia’s full range of products and services, identifying cross-selling opportunities and ensuring delivery of our customer promise.
What you will do
- Build and maintain productive, long-term relationships with stakeholders within customer organizations.
- Monitor market trends and competitors to identify opportunities and optimize service performance.
- Continuously assess, clarify, and validate customer needs, including roadmaps, and project requirements.
- Provide regular reporting on product trends, opportunities, project progress, and potential risks to the customer.
- Proactively lead strategic account planning processes to develop mutual performance objectives and financial targets.
- Drive solution-oriented initiatives that address customer challenges and deliver measurable results.
- Achieve assigned service performance targets, including SLA compliance and financial goals.
- Collaborate with internal teams to meet account performance objectives and exceed customer expectations, including support for timely payments collection, reconciliation processes and project delivery escalations.
- Maintain high levels of customer satisfaction through exceptional service delivery.
What you will bring
- Minimum 5 years of proven experience in B2B Account Management, preferably within the Telecom or Fintech industry.
- Minimum 3 years experience in Telecoms industry
- Strong understanding of the cultural, political, and regulatory landscape in the assigned market(s).
- Bachelor’s degree
Will be considered as plus
- Demonstrated track record of managing Telecom and/or Value-Added Services (VAS) solutions.
Why you should apply
What we offer:
💸 Competitive remuneration package
🏝 Extra day off on your birthday
💰 Performance-based bonus scheme
📲 💻 All the tech gear you need to work smart
Optasia’s Perks:
🎌 Be a part of a multicultural working environment
🎯 Meet a very unique and promising business and industry
🌌 🌠 Gain insights for tomorrow market’s foreground
Optasia’s Values 🌟
#1 Drive to Thrive: Fully dedicated to evolving. We welcome all challenges and learning opportunities.
#2 Customer-First Mindset: We go above and beyond to meet our partners’ and clients’ expectations.
#3 Bridge the Gap: Knowledge is shared, information is exchanged and every opinion counts.
#4 Go-Getter Spirit: We are results oriented. We identify any shortcomings that hold us back and step up to do what’s needed.
#5 Together we will do it: We are committed to supporting one another and to understanding and respecting different perspectives, as we aim to reach our common goals.
We are seeking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment. As member of the Project Delivery team in Optasia, your primary objective is the creation, planning, execution and closure of deliverables that involve software development changes. The Project Coordinator is the driver of business processes and guidelines that relate to these deliverables.
What you will be doing
- Coordinates closely a deliverable’s execution, while taking responsibility for planning the management of scope and schedule
- Monitors and controls each sub-team’s deliverables
- Manages planned and unplanned changes, risks and issues to ensure rapid delivery and greater predictability
- Coordinates stakeholders’ involvement to keep them apprised of progress and address their needs, both internal as with the client, mainly MNO’s.
- Shifts in priorities from senior leadership by ensuring members retain focus to handle changes with minimal disruption to productivity
- Performs reporting as needed.
What you will bring
- 2-3 years of recent related work experience in a financial services, telecommunications & IT sectors.
- Bachelor’s and/or Master’s degree in IT / Engineering, Telecommunications or related field
- Experience of process and project management
- Experience managing multiple projects simultaneously, facilitating status meetings and presenting to large groups
- Ability to identify problems, to mediate issues, to develop solutions, and to implement appropriate course of action
- Ability to assess and evaluate the criticality and benefits of any required action by the various stakeholders
- Understating of the principles of software development lifecycle
- Project management certification is considered as a plus (PMP, Prince2 Practitioner, PM2)
- IPMA, MSP, Six-Sigma, ITIL practitioner, or agile certification is considered as a plus
- Willingness to travel up to 70% during the delivery phases
Your key attributes
- Comfort with a rapidly changing environment and communicating assumptions & risks of decisions
- Excellent research, reasoning, organization, team building and interpersonal skills
- Strong problem-solving skills
- Strong attention to detail
- Fast learner, ambitious and self-starter
- Comfortable with working in a fast-paced environment
- Pro-activeness, accountability and results orientation
- Hard working attitude and willingness to commit on projects
- Ability to handle multiple clients, multiple team members and priorities with confidence
- Flexible, eager, ambitious, and adaptable to change
- Passion for learning new technologies and eagerness to collaborate with other creative minds
Why you should apply
What we offer:
💸 Competitive remuneration package
🏝 Extra day off on your birthday
💰 Performance-based bonus scheme
📲 💻 All the tech gear you need to work smart
Optasia’s Perks:
🎌 Be a part of a multicultural working environment
🎯 Meet a very unique and promising business and industry
🌌 🌠 Gain insights for tomorrow market’s foreground
Optasia’s Values 🌟
#1 Drive to Thrive: Fully dedicated to evolving. We welcome all challenges and learning opportunities.
#2 Customer-First Mindset: We go above and beyond to meet our partners’ and clients’ expectations.
#3 Bridge the Gap: Knowledge is shared, information is exchanged and every opinion counts.
#4 Go-Getter Spirit: We are results oriented. We identify any shortcomings that hold us back and step up to do what’s needed.
#5 Together we will do it: We are committed to supporting one another and to understanding and respecting different perspectives, as we aim to reach our common goals.
We are seeking enthusiastic professionals, with energy, who are results-driven and have a can-do attitude, who want to be part of a team of like-minded individuals delivering solutions in an innovative and exciting environment. The Customer Success Manager (CSM) is responsible for ensuring customer satisfaction, retention, and expansion by fostering strong relationships and providing strategic support to maximize the value of Optasia's solutions for our customers.
What you will do
- Develop and nurture strong relationships with key stakeholders at all levels within customer organizations.
- Act as the primary point of contact for customers, ensuring their needs are met and expectations exceeded.
- Optimize service performance from a product and financial KPI point of view
- Collaborate with internal teams, including service, technical support, finance, marketing, and product teams, to ensure seamless customer experience.
- Monitor customer health metrics and proactively identify areas for improvement.
- Lead customer business reviews, ensuring alignment on goals, performance, and opportunities for growth.
- Advocate for customer needs and work cross-functionally to enhance the service delivery.
- Identify opportunities for upselling and expansion, working closely with the commercial and product teams.
- Regularly assess and report on customer satisfaction, renewal risks, and customer engagement.
- Maintain high customer satisfaction ratings and drive customer retention.
- Achieve assigned service performance targets
- Improve customer adoption and engagement with Optasia's products and services.
- Develop and execute strategic account plans focused on customer growth and satisfaction.
- Identify and facilitate cross-sell and upsell opportunities.
- Ensure timely invoice collections.
What you will bring
- 5+ years of experience in customer success, account management, or related roles within the Telecommunications sector, Financial Services or Fintech industry.
- Strong knowledge of telecom products, systems, and financial services.
- Proven track record of fostering customer relationships and driving retention and growth.
- Understanding of financial services and regulatory landscape.
- Ability to navigate complex business environments and influence stakeholders at all levels, from C-suite to operations teams.
- Bachelor's or Master's degree.
Your key attributes
- Exceptional interpersonal and relationship-building skills.
- Strong problem-solving abilities with a proactive and solutions-oriented approach.
- Excellent communication and presentation skills.
- Self-motivated and able to work independently while collaborating effectively across teams.
- Data-driven mindset with strong analytical skills to drive insights and actions.
- Ability to multitask, prioritize, and manage multiple customer engagements effectively.
- Passion for customer success and commitment to delivering outstanding customer experiences.
Why you should apply
What we offer:
💸 Competitive remuneration package
🏝 Extra day off on your birthday
💰 Performance-based bonus scheme
📲 💻 All the tech gear you need to work smart
Optasia’s Perks:
🎌 Be a part of a multicultural working environment
🎯 Meet a very unique and promising business and industry
🌌 🌠 Gain insights for tomorrow market’s foreground
Optasia’s Values 🌟
#1 Drive to Thrive: Fully dedicated to evolving. We welcome all challenges and learning opportunities.
#2 Customer-First Mindset: We go above and beyond to meet our partners’ and clients’ expectations.
#3 Bridge the Gap: Knowledge is shared, information is exchanged and every opinion counts.
#4 Go-Getter Spirit: We are results oriented. We identify any shortcomings that hold us back and step up to do what’s needed.
#5 Together we will do it: We are committed to supporting one another and to understanding and respecting different perspectives, as we aim to reach our common goals.