We are looking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment. As a Service Operations Engineer, you will be responsible for the monitoring and restoration of the service related to the project that you will be assigned to work on. This is a technical position that requires a self-motivated technical engineer that has a wide range of technical experience, ability to communicate effectively and comprehend business operations, and expertise at resolving and addressing complex issues. The role requires flexibility to work independently and be an integral part of a team.
What you will do
- Serve as technical L1 & L2 escalation point for troubleshooting application, system and network issues related to the Services provided by Optasia to the customer projects that you will be assigned to work on.
- Take ownership of customer issues reported and seeing problems through to resolution within SLA target times.
- Work on a stand-by basis outside of standard working hours to cooperate with his/her counterparts when there is a need to deal with a system outage or system degradation.
- Work with customer’s and/or Optasia’s internal technical teams to evaluate and solve technical problems and reduce duration of customer impact and/or loss of services during major incidents and outages.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate MNO and/or Optasia’s teams.
- Act as a Optasia local Single-Point-of-Contact for Service Operations-related matters and seek to accelerate progress of such matters.
- Participate in the technical meetings where Optasia’s presence is required by MNO.
- Log and update the technical tickets properly to MNO’s and/or Optasia’s ticket logging system.
- Proactively work to identify ways to improve and streamline processes.
What you will bring
- Bachelor’s Degree in computer science or similar
- 5+ years of working experience in a similar role.
- Hands-on experience with SQL and/or Postgres databases.
- Hands-on Linux & Networking experience is required.
- Good written and verbal communication skills
- Diligence and attention to detail are also key skills along with ability to multi- task and prioritize work appropriately
- Strong technical troubleshooting skills and problem solving. Demonstrated ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
- Capable of understanding the technical aspects of complex systems.
- Fluent in English
Additional skills (will be considered a plus):
- Experience in monitoring, alerting, metrics systems (Nagios, Grafana, Kibana)
- Familiarity with containerization methodologies i.e. Docker
- Familiarity with Atlassian Jira and Confluence
Why you should apply
What we offer:
💸 Competitive remuneration package
🏝 Extra day off on your birthday
💰 Performance-based bonus scheme
📲 💻 All the tech gear you need to work smart
Optasia’s Perks:
🎌 Be a part of a multicultural working environment
🎯 Meet a very unique and promising business and industry
🌌 🌠 Gain insights for tomorrow market’s foreground
🎓 A solid career path within our working family is ready for you
📚 Continuous training and access to online training platforms
We are seeking a dynamic Senior Human Resources Business Partner who has deep experience supporting fast-growing, international business coupled with a strong understanding of startup and scaleup culture.
- The ideal person will possess strong commercial acumen, excellent stakeholder management skills, and the ability to translate business strategy into practical people plans that strengthen performance, leadership capability, and organizational effectiveness.
- Experience partnering with senior leaders across multiple markets, navigating complexity with confidence, translating data insights into interventions and applying sound judgement to sensitive people matters is essential.
This is not a junior or mid-level role. This is a Senior team role in a growing organization - an opportunity to work in a company where a go-getter spirit and customer orientation are valued as highly as technical excellence.
Detailed overview
Location: Johannesburg, Dubai, Lagos
Candidate Profile
- A credible, commercially minded HR leader who can operate as a strategic partner to senior stakeholders while remaining close to execution.
- Comfortable working in a fast-paced, matrixed, multicultural environment where priorities shift quickly and strong judgement is required.
- Passionate about building high-performing teams, coaching leaders, and creating people practices that are scalable, data-informed, and employee-centric.
Key Responsibilities
- Act as the single point of contact for the employees and leaders in your region.
- Act as a strategic partner in your region, identifying the people needs required by the business.
- Partner with senior business leaders to shape and execute people strategies that align with company growth priorities, organization design needs, and workforce plans.
- Act as a thought leader and coach. Providing trusted guidance on performance, engagement, talent planning, succession, team effectiveness, change management and complex employee relations matters.
- Use people data and business insight to identify trends, diagnose organizational issues, and recommend practical actions that improve retention, productivity and leadership capability.
- Support leaders through organizational change, including restructures, operating model changes, role clarity and communication planning.
- Collaborate with Talent Acquisition, Rewards, Payroll and People Operations colleagues to ensure joined-up delivery of core people processes and a consistent employee experience.
- Coach and challenge managers to raise the quality of decision-making, leadership behaviours, and people management practices across their functions.
- Acts as HR policy and process expert: lead annual people cycles such as performance reviews, talent reviews, promotions, workforce planning, and compensation discussions.
- Ensure local practices remain aligned with employment legislation, internal policy, and Optasia's values across relevant markets.
- Lead the continuous improvement of People team frameworks, policies, and manager enablement tools to support international scale.
Requirements
- 8+ years HR experience, including at least 4 years dedicated HR Business Partnering experience in high-growth, international, technology-led or fintech environments across Africa and Asia.
- Extensive experience managing complex employee relations cases across Africa and Asia.
- Demonstrated ability to build effective working partnerships with senior stakeholders and influence decision-making through credibility, insight and sound judgement.
- Experience of operating across multiple countries, with good working knowledge of employment practices and people risk in the markets where the company operates.
- Strong capability in organization design, leadership development, change management, performance management, employee relations, and leadership coaching.
- Proven experience designing and facilitating training to managers and employees.
- Data-driven, people-centric and business-oriented approach to solving workforce and organizational challenges.
- Experience in a challenging, dynamic and complex business environment with a focus on multiculturalism and internationalism.
- Ability to quickly build trust with employees, managers, and cross-functional partners.
- Strong diplomatic and interpersonal skills with high levels of professionalism and integrity.
- Ability to plan and prioritize work under tight deadlines, work on own initiative, and as a member of a team.
Why Optasia?
Optasia is a high-growth, AI-powered financial infrastructure platform serving over 432 million users in emerging markets across Africa and Asia. By harnessing the power of AI and real-time data we unlock financial opportunities for customers. We have been recognized as a top fintech by Forbes Middle East, culminating in a successful JSE listing in 2025.
At Optasia, our global team builds the tech, products and services which will change the game for the world's unbanked population. We empower our people by offering unique employee experiences and support individual careers by prioritizing well-being and embracing flexibility.
Benefits include:
- Work from anywhere policy
- Competitive remuneration package
- Extra day off on your birthday
- Performance-based bonus scheme
- Comprehensive private healthcare insurance
- All the tech gear you need to work smart
Join us in shaping the future of Optasia as we grow together. Explore more at optasia.com
- The ideal person will possess strong analytical skills, a strategic mindset, with proven leadership experience in daily delivery of compensation, benefits, immigration and mobility activities.
- Familiarity with regional labor laws related to remuneration and a passion for fostering a positive workplace culture are essential.
This is a senior team role in a growing organization - an opportunity to work in a company where a go-getter spirit and customer orientation are valued as highly as technical excellence.
Detailed overview
Location: Johannesburg, Dubai, Athens
Candidate profile
- A commercially-minded Total Reward leader with proven experience diagnosing, designing and delivering cost effective reward frameworks in high-growth, international, technology-led or fintech organizations, ideally including African and Asia markets.
- Comfortable operating at both strategic and hands-on levels, using data, benchmarking and market insight to shape competitive, scalable, and equitable compensation and benefits offerings across multiple countries.
- Passionate about building transparent, employee-centric reward philosophies, partnering effectively with senior leaders, and navigating complex regulatory environments with sound judgement and integrity.
Key Responsibilities
- Oversee the development and execution of a comprehensive & standardized compensation structure across all functions, regions, and levels within the organization, including base pay, variable pay programs, sales incentives, long and short-term incentive plans, stock options, and executive compensation.
- Own and administer immigration and relocation/mobility activities which will be a core focus of the role. Coordinating and managing relocations and commuters’ programs, EEA arrangements, work permits and related reward elements (correct ICP and equity tax allocation and recording across jurisdictions, equal pay calculations, FX equalization allowances and payments coordination with relevant payroll teams) and local authority reporting.
- Liaise with senior leadership, and the Legal team on all legal issues relating to compensation & benefits, maintaining a working knowledge of local laws, customs, and practices influencing compensation and benefits.
- Provide relevant data and recommendations to guide decision-making related to compensation, org structure, attrition, promotions, and other people-related activities.
- Analyze trends in the business, economy, and employment marketplace to identify issues and opportunities to enhance global workforce planning strategies.
- Facilitate the process of job evaluation and salary surveys, advise on salary budgets, and prepare policies and procedures to ensure equitable and competitive employee compensation.
- Monitor, evaluate and harmonize the company's benefits programs, ensuring they are globally aligned, locally relevant, cost-effective, flexible, consistently applied, and do not expose the company to undue risks.
- Lead on communicating the company compensation philosophy and framework to employee and manager groups and delivering associated training as required.
- Train regional and local People team members to support compensation, benefit, and reward programmes.
- Manage vendor performance and relationships ensuring ROI.
Requirements
- 6+ years experience fully owning the international Compensation & Benefits agenda of a company over several countries in Africa, Asia and beyond.
- A passion for data-driven, People-centric, and business-oriented compensation philosophy & practices.
- Experience in a remuneration and compensation environment in the countries where the company operates.
- Ability to create effective working partnerships with key stakeholders.
- Experience in a challenging, dynamic, and complex business environment with a focus on multiculturalism and internationalism.
- Ability to quickly build trust with staff, vendors, and partners.
- Strong diplomatic and interpersonal skills with high levels of professionalism and integrity.
- Knowledge of in-country employment regulations and ability to apply them to the company.
- Proven experience conducting total reward benchmarking using formal 3rd party data and conducting full job architecture and evaluation systems.
- Ability to plan and prioritize work under tight deadlines, work on own initiative, and as a member of a team.
- Proven experience educating employees and managers about transparent compensation philosophy and framework.
Why Optasia?
Optasia is a high-growth, AI-powered financial infrastructure platform serving over 432 million users in emerging markets across Africa and Asia. By harnessing the power of AI and real-time data we unlock financial opportunities for customers. We have been recognized as a top fintech by Forbes Middle East, culminating in a successful JSE listing in 2025.
At Optasia, our global team builds the tech, products and services which will change the game for the world’s unbanked population. We empower our people by offering unique employee experiences and support individual careers by prioritizing well-being and embracing flexibility.
Benefits include:
- Work From Anywhere Policy
- Competitive remuneration package
- Performance-based bonus scheme
- Extra day off on your birthday
- Comprehensive private healthcare insurance
- All the tech gear you need to work smart
Join us in shaping the future of Optasia as we grow together. Explore more at optasia.com
- The ideal person will combine strong international employee relations and employment law expertise with sound commercial judgement, excellent stakeholder management capability, and the ability to guide leaders through sensitive people issues with clarity and confidence
- Experience advising across multiple jurisdictions including in Africa and Asia, leading large-scale workforce optimization programs and enabling business and organizational change
- Coaching and upskilling leaders and managers on workforce change, adding to a culture of engaged and enabled people managers
This is a Senior team role in a growing business where delivering with confidence, pace, and sound judgement is essential, and where a go-getter spirit and customer orientation are valued as highly as technical excellence.
Candidate Profile
- A credible, commercially minded Employee Relations leader who can operate as a trusted adviser to senior leaders and stakeholders while maintaining excellent operational grip on high-risk and sensitive casework.
- Comfortable working in a fast-paced, matrixed, multicultural business where priorities shift quickly, local market requirements vary, and balanced judgement is required on high-impact people matters.
- Passionate about building fair, scalable and well-governed employee relations and people practices that protect the business, support growth, strengthen leadership capability, and create consistency across markets
Key Responsibilities
- Act as the lead adviser on complex employee relations matters across relevant markets, including disciplinaries, grievances, investigations, performance concerns, misconduct issues, appeals, sensitive exits, and broader people risk matters.
- Partner with HR, Legal, Compliance, and business leaders to assess people risk, determine appropriate approaches, and deliver timely, fair, and well-documented outcomes.
- Support organizational change activity, including workforce change and optimization programs, operating model changes, consultation processes and communication planning and execution across relevant markets.
- Advise and coach managers and senior stakeholders on case handling, documentation quality, investigation standards, policy application, and risk-aware decision-making.
- Lead training and enablement initiatives that help leaders handle employee relations issues earlier, more confidently, and in line with company values and legal requirements.
- Conduct or guide complex investigations, ensuring processes are followed appropriately, and recommendations are clear, practical, and defensible.
- Partner with the Operations team to identify, design and deploy AI and automation to improve process efficiency.
- Use people data, case trends, and business insight to identify risk themes, diagnose organizational issues, and recommend practical actions that improve consistency, reduce risk, and strengthen leadership decision-making.
- Lead training and enablement initiatives that help leaders handle employee relations issues earlier, more confidently, and in line with company values and legal requirements.
- Develop and continuously improve ER and people-focused frameworks, policies, templates, toolkits, and other manager resources to support consistency and scalability across markets
- Deliver global people projects that improve employee relations capability, governance, manager effectiveness, policy consistency, and the overall employee experience.
- Ensure local practices remain aligned with employment legislation, internal policy, and Optasia's values across the markets within scope.
Requirements
- Significant direct experience (8+ yrs) leading delivery of ER including at a regional level with experience of business partnering preferred
- Extensive employee relations experience in international, high-growth, regulated, or complex business environments in Asia and Africa
- Experience dealing with complex M&A, assessment & integration projects
- Demonstrated capability in handling complex investigations, conduct matters, performance cases, grievances, redundancies, and other sensitive employee relations issues from initial assessment through to resolution.
- Strong experience operating across multiple countries, with practical understanding of employee relations risk, employment practices, and the need to balance consistency with local compliance
- Strong knowledge of employee relations risk, process discipline, and the importance of clear documentation, consistency, and defensible decision-making.
- Data-informed, pragmatic, and business-oriented approach to solving people risk and workplace issues
- Proven ability to build effective working relationships with senior leaders and cross-functional stakeholders including Legal, Compliance
- Strong coaching and influencing skills, with the ability to challenge constructively and raise the quality of people decisions.
- High levels of integrity, professionalism, discretion, and resilience when dealing with complex or high-pressure situations.
- Ability to plan and prioritize work under tight deadlines, work on own initiative, and as a member of a team.
Why Optasia?
Optasia is a high-growth, AI-powered financial infrastructure platform serving over 432 million users in emerging markets across Africa and Asia. By harnessing the power of AI and real-time data we unlock financial opportunities for customers. We have been recognized as a top fintech by Forbes Middle East, culminating in a successful JSE listing in 2025.
At Optasia, our global team builds the tech, products and services which will change the game for the world's unbanked population. We empower our people by offering unique employee experiences and support individual careers by prioritizing well-being and embracing flexibility.
Benefits include:
- Flexible remote working
- Competitive remuneration package
- Extra day off on your birthday
- Performance-based bonus scheme
- Comprehensive private healthcare insurance
- All the tech gear you need to work smart
Join us in shaping the future of Optasia as we grow together. Explore more at optasia.com
We're growing fast across multiple markets, and we're looking for a commercial leader to carry that momentum on the ground.
This is the commercial engine room of our expansion. You'll own our partner relationships across several African markets — utilities, regulators, mobile operators, banks, aggregators, municipalities and local partners — and drive them from first agreement all the way to live launch.
You'll pick up newly opened partnerships, build cadence with each counterparty, move deals through their internal approval processes, and hand anchored projects over to our delivery team while staying the commercial point of contact. It's a role for someone who thrives on ownership, keeps many relationships moving at once, and closes.
You'll report directly to the Group CEO and work closely with our delivery (PMO) and country teams.
What you'll do
- Own and grow commercial relationships with partners across multiple markets — utilities, regulators, MNOs, banks, aggregators, municipalities and local partners
- Take newly opened partnerships and drive them through to signed commercial agreements and live launches
- Keep deals moving between senior visits: hold cadence with counterparties, chase commercial paperwork, and walk agreements through partners' working levels
- Coordinate closely with the delivery/PMO team to hand over launch-ready projects, while remaining the commercial lead at counterparty level
- Escalate to leadership when a principal-to-principal intervention is needed
- Keep a clear view of the pipeline and provide regular updates on relationship and deal status
- Represent Finergi on the ground and build a durable in-country presence
What you'll bring
- Significant commercial experience (typically 10+ years) in business development, partnerships or key account management
- A track record of leading and closing complex B2B and government deals and managing senior stakeholder relationships
- Experience operating across African markets, comfortable in multi-country, multi-stakeholder environments
- A strong relationship builder who is credible and builds confidence with executives, regulators and commercial partners alike
- A self-starter who can work independently, operate at pace, own follow-through, and keep multiple deals progressing in parallel
- Willingness and ability to travel extensively across the region
- Excellent written and spoken English
Your key attributes
- French — a significant advantage for our Francophone markets
- Experience in fintech, payments, mobile money, telco/MNO, energy/utilities, or BNPL/credit products
- An existing network across African telecoms, banking or energy sectors
- Already based in South Africa, with the ability to travel extensively across African markets
Why you should apply
- A high-impact role reporting to senior leadership, with real influence over how we grow
- Backed by a listed group (Optasia, JSE: OPA) — the stability of scale with the pace of a fast-growing business
- The chance to shape commercial expansion across multiple African markets from the ground up
Finergi is an equal opportunity employer. We welcome applicants of all backgrounds