We are looking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment. As a Service Operations Engineer, you will be responsible for the monitoring and restoration of the service related to the project that you will be assigned to work on. This is a technical position that requires a self-motivated technical engineer that has a wide range of technical experience, ability to communicate effectively and comprehend business operations, and expertise at resolving and addressing complex issues. The role requires flexibility to work independently and be an integral part of a team.
What you will do
- Serve as technical L1 & L2 escalation point for troubleshooting application, system and network issues related to the Services provided by Optasia to the customer projects that you will be assigned to work on.
- Take ownership of customer issues reported and seeing problems through to resolution within SLA target times.
- Work on a stand-by basis outside of standard working hours to cooperate with his/her counterparts when there is a need to deal with a system outage or system degradation.
- Work with customer’s and/or Optasia’s internal technical teams to evaluate and solve technical problems and reduce duration of customer impact and/or loss of services during major incidents and outages.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate MNO and/or Optasia’s teams.
- Act as a Optasia local Single-Point-of-Contact for Service Operations-related matters and seek to accelerate progress of such matters.
- Participate in the technical meetings where Optasia’s presence is required by MNO.
- Log and update the technical tickets properly to MNO’s and/or Optasia’s ticket logging system.
- Proactively work to identify ways to improve and streamline processes.
What you will bring
- Bachelor’s Degree in computer science or similar
- 5+ years of working experience in a similar role.
- Hands-on experience with SQL and/or Postgres databases.
- Hands-on Linux & Networking experience is required.
- Good written and verbal communication skills
- Diligence and attention to detail are also key skills along with ability to multi- task and prioritize work appropriately
- Strong technical troubleshooting skills and problem solving. Demonstrated ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
- Capable of understanding the technical aspects of complex systems.
- Fluent in English
Additional skills (will be considered a plus):
- Experience in monitoring, alerting, metrics systems (Nagios, Grafana, Kibana)
- Familiarity with containerization methodologies i.e. Docker
- Familiarity with Atlassian Jira and Confluence
Why you should apply
What we offer:
💸 Competitive remuneration package
🏝 Extra day off on your birthday
💰 Performance-based bonus scheme
📲 💻 All the tech gear you need to work smart
Optasia’s Perks:
🎌 Be a part of a multicultural working environment
🎯 Meet a very unique and promising business and industry
🌌 🌠 Gain insights for tomorrow market’s foreground
🎓 A solid career path within our working family is ready for you
📚 Continuous training and access to online training platforms
Optasia’s Values 🌟
#1 Drive to Thrive: Fully dedicated to evolving. We welcome all challenges and learning opportunities.
#2 Customer-First Mindset: We go above and beyond to meet our partners’ and clients’ expectations.
#3 Bridge the Gap: Knowledge is shared, information is exchanged and every opinion counts.
#4 Go-Getter Spirit: We are results oriented. We identify any shortcomings that hold us back and step up to do what’s needed.
#5 Together we will do it: We are committed to supporting one another and to understanding and respecting different perspectives, as we aim to reach our common goals.
We are seeking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment.
What you will do:
- Assist on market research and identification of distribution partners in Africa
- Discover underserved segments
- Identify new asset classes
- Explore regulatory or market shifts
- Analyze competitor product gaps
- Define features
- Manage backlog
- Own CR prioritization
- Support initial product roll-outs and integrations
- Create detailed use cases, business requirements, and marketing requirements
- Conduct feasibility studies & write business plans
- Lead product design, development and release process for assigned products
- Coordinate the collection, description, analysis and prioritization of requests for new product functionality from customers and prospects, define MVP
- Monitor the developments and the dynamics of the fintech credit space
- Monitor the introduction of new credit product propositions
- Evaluate distribution partners and define products that fits their needs
- Prepare detailed business requirement specifications
- Prepare product requirement specifications (for new product ideas)
- Define GTM strategy
- Write/edit user manual, sales support documentation, proposal templates and other collateral
- Draft contract templates in conjunction with the legal team
- Engage with multiple stakeholders within our company to put together all the pieces of the product puzzle
- Train commercial and operations team on new product and new distribution partners
- Monitor and optimize the new products & partnerships during the 1st year of operations
What you will bring:
- At least 5 years experience Product Management/Large Account Management experience
- Bachelor’s or Master’s Degree in any related course (business degree, engineering)
- Ability to translate complex technical Specifications into clear user and commercial benefits
- Excellent PowerPoint and presentation skills
- Must have a facilitating and supportive attitude and a creative mindset
- Excellent knowledge of English language
- Ability to cope with fast changing technologies used in application developments
- Capability of integration in an international/multi-cultural environment
Why you should apply
What we offer:
💸 Competitive remuneration package
🏝 Extra day off on your birthday
💰 Performance-based bonus scheme
👩🏽⚕️ Comprehensive private healthcare insurance
📲 💻 All the tech gear you need to work smart
Optasia’s Perks:
🎌 Be a part of a multicultural working environment
🎯 Meet a very unique and promising business and industry
🌌 🌠 Gain insights for tomorrow market’s foreground
🎓 A solid career path within our working family is ready for you
📚 Continuous training and access to online training platforms
Optasia’s Values 🌟
#1 Drive to Thrive: Fully dedicated to evolving. We welcome all challenges and learning opportunities.
#2 Customer-First Mindset: We go above and beyond to meet our partners’ and clients’ expectations.
#3 Bridge the Gap: Knowledge is shared, information is exchanged and every opinion counts.
#4 Go-Getter Spirit: We are results oriented. We identify any shortcomings that hold us back and step up to do what’s needed.
#5 Together we will do it: We are committed to supporting one another and to understanding and respecting different perspectives, as we aim to reach our common goals.
- The ideal person will possess excellent market-mapping and stakeholder management skills, a strong understanding of candidate experience, and the ability to deliver high-quality hiring outcomes across technical, commercial, and corporate functions.
- Experience building talent pipelines across multiple geographies including Africa, Asia and Greece, using data to improve hiring outcomes, and representing a compelling employer brand in competitive markets is essential.
This is a senior team role in a growing organization - an opportunity to work in a company where a go-getter spirit and customer orientation are valued as highly as technical excellence.
Detailed overview
Location: Johannesburg, Dubai, Athens
Candidate Profile
- A proactive, commercially aware talent acquisition specialist who can influence senior hiring stakeholders and drive rigorous, high-quality recruitment delivery.
- Comfortable operating in a fast-paced, international environment, balancing immediate hiring needs with longer-term talent pipeline development and workforce planning activities.
- Passionate about candidate experience, inclusive hiring practices, and using data and market insight to improve speed, quality, and consistency in hiring.
Key Responsibilities
- Lead end-to-end recruitment delivery for critical and senior hires across multiple functions and geographies, ensuring an exceptional candidate and hiring manager experience.
- Partner with business leaders to define role briefs, success profiles, assessment approaches and sourcing strategies aligned to business priorities.
- Build and execute proactive sourcing and talent mapping strategies across relevant markets, with a strong focus on hard-to-fill and business-critical roles.
- Use recruitment data to track funnel health, time-to-fill, quality of hire indicators, source effectiveness and process bottlenecks, providing recommendations for continuous improvement.
- Act as a trusted advisor to hiring managers on talent availability, compensation positioning, interview quality, and competitive market dynamics.
- Champion consistent, structured, and inclusive selection processes that improve decision quality and reduce bias.
- Collaborate with People team colleagues to ensure smooth offer, onboarding, and workforce planning processes.
- Help strengthen employer branding by representing Optasia effectively in the market and crafting compelling outreach and candidate communications.
- Support continuous improvement of recruitment processes, tools, and interview capability across the business.
Requirements
- Minimum of 6 years in-house and/or agency recruitment experience with a strong track record hiring for international, high-growth, technology-led or fintech organizations.
- Proven ability to manage multiple searches simultaneously across functions, seniority levels, and geographies while maintaining high standards and pace.
- Strong capability in direct sourcing, talent mapping, structured interviewing, stakeholder management and offer negotiation.
- Experience using recruitment data and market intelligence to influence decisions and improve hiring outcomes.
- Good understanding of hiring compliance, candidate data handling, and local market considerations across at least some of the countries where the company operates.
- Data-driven, candidate-centric and business-oriented approach to talent acquisition.
- Experience in a challenging, dynamic and complex business environment with a focus on multiculturalism and internationalism.
- Ability to quickly build trust with candidates, hiring managers and cross-functional partners.
- Strong diplomatic and interpersonal skills with high levels of professionalism and integrity.
- Ability to plan and prioritize work under tight deadlines, work on own initiative, and as a member of a team.
Why Optasia?
Optasia is a high-growth, AI-powered financial infrastructure platform serving over 432 million users in emerging markets across Africa and Asia. By harnessing the power of AI and real-time data we unlock financial opportunities for customers. We have been recognized as a top fintech by Forbes Middle East, culminating in a successful JSE listing in 2025.
At Optasia, our global team builds the tech, products and services which will change the game for the world's unbanked population. We empower our people by offering unique employee experiences and support individual careers by prioritizing well-being and embracing flexibility.
Benefits include:
- Work From Anywhere Policy
- Competitive remuneration package
- Performance-based bonus scheme
- Extra day off on your birthday
- Comprehensive private healthcare insurance
- All the tech gear you need to work smart
Join us in shaping the future of Optasia as we grow together. Explore more at optasia.com
We are seeking a dynamic Senior Human Resources Business Partner who has deep experience supporting fast-growing, international business coupled with a strong understanding of startup and scaleup culture.
- The ideal person will possess strong commercial acumen, excellent stakeholder management skills, and the ability to translate business strategy into practical people plans that strengthen performance, leadership capability, and organizational effectiveness.
- Experience partnering with senior leaders across multiple markets, navigating complexity with confidence, translating data insights into interventions and applying sound judgement to sensitive people matters is essential.
This is not a junior or mid-level role. This is a Senior team role in a growing organization - an opportunity to work in a company where a go-getter spirit and customer orientation are valued as highly as technical excellence.
Detailed overview
Location: Johannesburg, Dubai, Lagos
Candidate Profile
- A credible, commercially minded HR leader who can operate as a strategic partner to senior stakeholders while remaining close to execution.
- Comfortable working in a fast-paced, matrixed, multicultural environment where priorities shift quickly and strong judgement is required.
- Passionate about building high-performing teams, coaching leaders, and creating people practices that are scalable, data-informed, and employee-centric.
Key Responsibilities
- Act as the single point of contact for the employees and leaders in your region.
- Act as a strategic partner in your region, identifying the people needs required by the business.
- Partner with senior business leaders to shape and execute people strategies that align with company growth priorities, organization design needs, and workforce plans.
- Act as a thought leader and coach. Providing trusted guidance on performance, engagement, talent planning, succession, team effectiveness, change management and complex employee relations matters.
- Use people data and business insight to identify trends, diagnose organizational issues, and recommend practical actions that improve retention, productivity and leadership capability.
- Support leaders through organizational change, including restructures, operating model changes, role clarity and communication planning.
- Collaborate with Talent Acquisition, Rewards, Payroll and People Operations colleagues to ensure joined-up delivery of core people processes and a consistent employee experience.
- Coach and challenge managers to raise the quality of decision-making, leadership behaviours, and people management practices across their functions.
- Acts as HR policy and process expert: lead annual people cycles such as performance reviews, talent reviews, promotions, workforce planning, and compensation discussions.
- Ensure local practices remain aligned with employment legislation, internal policy, and Optasia's values across relevant markets.
- Lead the continuous improvement of People team frameworks, policies, and manager enablement tools to support international scale.
Requirements
- 8+ years HR experience, including at least 4 years dedicated HR Business Partnering experience in high-growth, international, technology-led or fintech environments across Africa and Asia.
- Extensive experience managing complex employee relations cases across Africa and Asia.
- Demonstrated ability to build effective working partnerships with senior stakeholders and influence decision-making through credibility, insight and sound judgement.
- Experience of operating across multiple countries, with good working knowledge of employment practices and people risk in the markets where the company operates.
- Strong capability in organization design, leadership development, change management, performance management, employee relations, and leadership coaching.
- Proven experience designing and facilitating training to managers and employees.
- Data-driven, people-centric and business-oriented approach to solving workforce and organizational challenges.
- Experience in a challenging, dynamic and complex business environment with a focus on multiculturalism and internationalism.
- Ability to quickly build trust with employees, managers, and cross-functional partners.
- Strong diplomatic and interpersonal skills with high levels of professionalism and integrity.
- Ability to plan and prioritize work under tight deadlines, work on own initiative, and as a member of a team.
Why Optasia?
Optasia is a high-growth, AI-powered financial infrastructure platform serving over 432 million users in emerging markets across Africa and Asia. By harnessing the power of AI and real-time data we unlock financial opportunities for customers. We have been recognized as a top fintech by Forbes Middle East, culminating in a successful JSE listing in 2025.
At Optasia, our global team builds the tech, products and services which will change the game for the world's unbanked population. We empower our people by offering unique employee experiences and support individual careers by prioritizing well-being and embracing flexibility.
Benefits include:
- Work from anywhere policy
- Competitive remuneration package
- Extra day off on your birthday
- Performance-based bonus scheme
- Comprehensive private healthcare insurance
- All the tech gear you need to work smart
Join us in shaping the future of Optasia as we grow together. Explore more at optasia.com
- The ideal person will possess strong analytical skills, a strategic mindset, with proven leadership experience in daily delivery of compensation, benefits, immigration and mobility activities.
- Familiarity with regional labor laws related to remuneration and a passion for fostering a positive workplace culture are essential.
This is a senior team role in a growing organization - an opportunity to work in a company where a go-getter spirit and customer orientation are valued as highly as technical excellence.
Detailed overview
Location: Johannesburg, Dubai, Athens
Candidate profile
- A commercially-minded Total Reward leader with proven experience diagnosing, designing and delivering cost effective reward frameworks in high-growth, international, technology-led or fintech organizations, ideally including African and Asia markets.
- Comfortable operating at both strategic and hands-on levels, using data, benchmarking and market insight to shape competitive, scalable, and equitable compensation and benefits offerings across multiple countries.
- Passionate about building transparent, employee-centric reward philosophies, partnering effectively with senior leaders, and navigating complex regulatory environments with sound judgement and integrity.
Key Responsibilities
- Oversee the development and execution of a comprehensive & standardized compensation structure across all functions, regions, and levels within the organization, including base pay, variable pay programs, sales incentives, long and short-term incentive plans, stock options, and executive compensation.
- Own and administer immigration and relocation/mobility activities which will be a core focus of the role. Coordinating and managing relocations and commuters’ programs, EEA arrangements, work permits and related reward elements (correct ICP and equity tax allocation and recording across jurisdictions, equal pay calculations, FX equalization allowances and payments coordination with relevant payroll teams) and local authority reporting.
- Liaise with senior leadership, and the Legal team on all legal issues relating to compensation & benefits, maintaining a working knowledge of local laws, customs, and practices influencing compensation and benefits.
- Provide relevant data and recommendations to guide decision-making related to compensation, org structure, attrition, promotions, and other people-related activities.
- Analyze trends in the business, economy, and employment marketplace to identify issues and opportunities to enhance global workforce planning strategies.
- Facilitate the process of job evaluation and salary surveys, advise on salary budgets, and prepare policies and procedures to ensure equitable and competitive employee compensation.
- Monitor, evaluate and harmonize the company's benefits programs, ensuring they are globally aligned, locally relevant, cost-effective, flexible, consistently applied, and do not expose the company to undue risks.
- Lead on communicating the company compensation philosophy and framework to employee and manager groups and delivering associated training as required.
- Train regional and local People team members to support compensation, benefit, and reward programmes.
- Manage vendor performance and relationships ensuring ROI.
Requirements
- 6+ years experience fully owning the international Compensation & Benefits agenda of a company over several countries in Africa, Asia and beyond.
- A passion for data-driven, People-centric, and business-oriented compensation philosophy & practices.
- Experience in a remuneration and compensation environment in the countries where the company operates.
- Ability to create effective working partnerships with key stakeholders.
- Experience in a challenging, dynamic, and complex business environment with a focus on multiculturalism and internationalism.
- Ability to quickly build trust with staff, vendors, and partners.
- Strong diplomatic and interpersonal skills with high levels of professionalism and integrity.
- Knowledge of in-country employment regulations and ability to apply them to the company.
- Proven experience conducting total reward benchmarking using formal 3rd party data and conducting full job architecture and evaluation systems.
- Ability to plan and prioritize work under tight deadlines, work on own initiative, and as a member of a team.
- Proven experience educating employees and managers about transparent compensation philosophy and framework.
Why Optasia?
Optasia is a high-growth, AI-powered financial infrastructure platform serving over 432 million users in emerging markets across Africa and Asia. By harnessing the power of AI and real-time data we unlock financial opportunities for customers. We have been recognized as a top fintech by Forbes Middle East, culminating in a successful JSE listing in 2025.
At Optasia, our global team builds the tech, products and services which will change the game for the world’s unbanked population. We empower our people by offering unique employee experiences and support individual careers by prioritizing well-being and embracing flexibility.
Benefits include:
- Work From Anywhere Policy
- Competitive remuneration package
- Performance-based bonus scheme
- Extra day off on your birthday
- Comprehensive private healthcare insurance
- All the tech gear you need to work smart
Join us in shaping the future of Optasia as we grow together. Explore more at optasia.com
We are seeking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment.
As a Group Regulatory Compliance Manager, you have the opportunity to contribute to the growth and sustainable development of microfinance sector. As such, you will have the opportunity to act as the second line of defense to support the Company in managing risks related to compliance with overall regulatory requirements that might stem from a range of licensing obligations, local incorporation and substance requirements, or other obligations that may apply, as well as overall responsibility for driving and curating a culture of ethics and compliance for identified regulatory frameworks that influence the organization’s ability to render its service to it’s clients. You will play a key role in strategic planning, go-to-market related activities, and performance optimization.
What you will do
- Partner with business development, sales and project delivery teams as part of the go-to-market process (i.e. from a sales opportunity to deploying a service in a market), and connecting with our Regional Regulatory Affairs Specialists and third-parties, as appropriate and necessary, to conduct market regulatory readiness assessments and identify relevant regulatory requirements that must be factored in negotiation phase and solution design phase.
- Be responsible for building and maintaining a regulatory obligations register/matrix that is the cornerstone of the regulatory compliance framework to be implemented across our footprint and be its primary custodian.
- Develop and own the Regulatory Compliance Framework, to oversee the compliance and assurance activities conducted in the capacity as second line of defense, in line with the Company’s approved policies and frameworks.
- Perform structured assessments of our regulatory compliance with specific requirements and obligations, in line with the regulatory obligations register developed, to understand and assess regulatory risk exposure.
- Report back on a periodic basis to key stakeholders and Senior Management on regulatory compliance matters and performance, and highlight or escalate areas of concern and recommended actions.
- Be able to respond to queries from a range of internal business stakeholders and support other teams, including the Regional Regulatory Specialists in assessing the impact of changes to existing regulatory frameworks on the Company’s operating model.
- Contribute to robust and effective compliance controls within the organization
- Understand relevant laws and regulations, and monitor compliance with regulations, reporting obligations and prudential guidelines
- Educate employees on relevant regulations and prudential guidelines and collaborate with other departments and relevant stakeholders to create a culture of compliance.
- Investigate irregularities and non-compliance issues
- Review marketing materials, training programs and relevant internal presentations to ensure compliance with regulatory compliance.
- Assist in the gathering of internal information in response to compliance, controls, reporting obligations and other regulatory requests
- Support the Head of Regulator Affairs & Compliance in matters related to the broader Regulatory Affairs & Compliance strategy and activities in a given regional portfolio.
- Support the VP of Risk, Compliance & Assurance in meeting periodic reporting requirements to the Board and Board-level oversight committees on matters related to the Regulatory Compliance Framework/Programme, including but not limited to assurance activities conducted that contribute to the Company’s combined assurance arrangements, the effectiveness of related internal controls, or the overall management of regulatory risk.
- Perform various general administrative duties (such as file creation and maintenance of ongoing administrative projects).
What you will need
- Minimum of Bachelors degree in relevant discipline.
- Experience of 8-10 years in microfinance industry with 3y at a managerial level.
- Background in financial analysis with statistics or programming is ideal.
Your key attributes
- Passion and commitment for Financial Inclusion.,
- Knowledge of project management methods and practices, including methods of creating designs, plans, specifications, estimates, reports, tests, and recommendations.
- Strong creative, analytical, and problem-solving skills.
- Excellent communication, persuasion, and negotiation skills.
- Ability to analyse complex issues and systems, evaluate alternative solutions, develop sound
- conclusions, and recommend a course of action.
- Demonstrated business acumen to articulate the different aspects of the Company’s business model and its different regulatory implications.
- Ability to work independently and take initiative without direct supervision within stated procedures and policies on multiple projects
Why you should apply
What we offer:
💸 Competitive remuneration package
🏝 Extra day off on your birthday
💰 Performance-based bonus scheme
📲 💻 All the tech gear you need to work smart
Optasia’s Perks:
🎌 Be a part of a multicultural working environment
🎯 Meet a very unique and promising business and industry
🌌 🌠 Gain insights for tomorrow market’s foreground
🎓 A solid career path within our working family is ready for you
📚 Continuous training and access to online training platforms
Optasia’s Values 🌟
#1 Drive to Thrive: Fully dedicated to evolving. We welcome all challenges and learning opportunities.
#2 Customer-First Mindset: We go above and beyond to meet our partners’ and clients’ expectations.
#3 Bridge the Gap: Knowledge is shared, information is exchanged and every opinion counts.
#4 Go-Getter Spirit: We are results oriented. We identify any shortcomings that hold us back and step up to do what’s needed.
#5 Together we will do it: We are committed to supporting one another and to understanding and respecting different perspectives, as we aim to reach our common goals.